Discover how to turn everyday interactions into opportunities to wow your customers. You'll discover simple, affordable and practical ways to make your business more memorable for all the right reasons.

Keep your customers coming back, build loyalty and turn occasional buyers into lifelong advocates- Learn about creating a ‘peak’ in your experience- Understand the importance of the end of the experience- Get inspired with real-life examples

Kat is the face behind Small goes Big, working with B2Bs who know they should be marketing their business but aren't sure where to start.

Using her background in Marketing, Market Research and Customer Experience, Kat helps businesses to understand their customers so they can build stronger connections through marketing and create more memorable customer experiences.

Growing your business isn't just about getting new customers, you want them to keep coming back too.