Introducing CX into your daily processes reduces costs AND boosts growth – but what is Customer Experience?

Mark Allaway - Chartered Marketer with the CIM, CX Academy graduate and CX conference speaker - explains what you’re missing out on by not collecting and acting on feedback, delivering practical tips to get you started TODAY… for FREE.

Whether you’re B2C, B2B, public body or 3rd sector Mark's passionate advocacy for the difference customer-centricity can make to all our lives will bring CX principles to life for you in an entertaining, thought-provoking and actionable session.​

Mark Allaway is the owner of marketing specialists Evosa, using over a decade of experience to support organisations of all sizes and industries grow through Customer Experience, Branding & Communications.

Mark is a Chartered Marketer with the Chartered Institute of Marketing, one of 3,222 professionals in the world who are recognised as upholding the highest standards in the profession. Mark graduated from The CX Academy with the Professional Certificate in CX at Distinction level and has spoken at multiple Customer Experience events including hosting at the CX Live Show 2025 in Manchester.